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Below are some of our most frequently asked questions.
What types of clients do you typically work with?
At Delegate we focus on executive support for highly successful entrepreneurs, executives and their teams . We are looking to work with clients who (1) understand the leverage that delegation provides and (2) are clear on their goals/ what they are trying to achieve.
What exactly can you help me with?
Service programs vary from client to client. We are “goals-focused delegation strategists”, so we are always looking to develop support strategies that are in line with what you are trying to achieve. We also look at tasks you are doing that you don’t enjoy or that don’t need to be done by you and incorporate that into our strategy. This can change and adapt over time as you grow.
Some of the most requested services we perform for clients include: complex scheduling, travel planning, directed research, email correspondence, contact management, expense tracking and reporting as well as personal requests, just to name a few! We are also up to speed on all of the latest technology, so our clients constantly turn to us as resource to suggest and implement the most relevant new business tools. You’d be surprised with all we can assist you with, just ask!
How does the arrangement work?
Our work is time-based and we track our time by the minute. It’s good to have a sense of your volume needs, but if you don’t we can help you figure that out.
Clients contract with us in one of three ways: Project, Reservation or Retainer.
- A project is ideal for someone who has a specific project or task that needs immediate, short-term support. This is usually an “as-needed” arrangement, an extra set of capable hands to bring your project to completion. Project arrangements start at 10 hours.
- Our reservation system is designed for those who have varying volume monthly needs, for example a seasonal business that ebbs and flows. Reservation is ideal if you know you have a consistent need, but the volume of hours changes significantly from month to month. This option requires a monthly tiered fee to reserve time coupled with a discounted usage fee (the more hours you reserve, the lower the usage fee).
- A retainer is for clients who have a consistent monthly need for support. They maintain their volume each month and require regular (usually daily) maintenance for ongoing, recurring tasks. Clients in retainer agreements commit to a specific number of hours per month and the hourly rates are discounted. Retainer arrangements start at 20 hours per month.
All of our clients must sign a client agreement and pre-payment is required to begin services. We also now offer the convenience of auto-billing for our retainer clients.